Geely PH wants to make parts issues a thing of the past with a six-month parts stockpile

Considering the incident that pretty much caused the Geely brand’s downfall in our market, it seems that its new management, Geely Motor Philippines, has taken that lesson to heart by strengthening its nationwide service network by building a six-month parts stockpile.

The parts stockpile covers both fast and slow-moving parts, down to the likes of periodic maintenance service parts with brake components, accessories, chemicals, and lubricants. It aims to reduce service delays and ensure that parts availability is good across the network around the country.

This supply chain upgrade also allows for faster warranty claims processing, allowing dealerships to have more authority over these and issue approvals on-site, instead of having to have the head office approve them. Basically, less delays for both the dealer and customer.

Geely will be holding quarterly customer service engagements with dealerships, and also allowing dealers to introduce new tools or service procedures during this time to let owners know what’s new.

These improvements extend to the 30 operational dealers nationwide, which should hopefully translate to shorter queues during peak periods and improved customer experience.

“We are actively working to make this level of parts availability the standard across our network, with full implementation expected soon,” said Sylva Yu, CEO of Geely Motor Philippines. “This enables our service teams to complete more repairs on the first visit and significantly reduce downtime for customers.”

^{Photos from Geely Philippines}