Nissan PH issues recall for Kicks e-POWER airconditioning system

Earlier this year, we wrote about a cooling issue with the airconditioning system of the very popular Nissan Kicks e-POWER. A few weeks ago, Nissan Philippines, Inc. (NPI) issued a statement announcing an upcoming service campaign (or recall) for the said vehicle.

Well Nissan Philippines sure does stay true to its promises as the Japanese automaker has officially began its recall for the said vehicle model. 

It was discovered that the vehicle’s airconditioning system would simply stop blowing cold air. Owners, upon checking with authorized Nissan service centers, have found that the vehicle’s airconditioning compressors may fail. NPI then responded acknowledging the problem and also reached out to owners of affected units, which brings us to what we have now.

Also, if you are currently waiting in line for your brand-new Nissan Kicks e-POWER, delivery of units has resumed which means you won’t have to wait much longer for your unit to arrive. 

In addition, when asked for comment, a source from within the company told us that new vehicle deliveries will already have their A/C compressors replaced prior to delivering the unit to their new owners.

The company’s statement reads as follows:

To our valued Nissan customers,

Thank you very much for your confidence in our brand and product. Nissan is committed to the satisfaction of our valued customers. Regarding our follow through measures for KICKS e-POWER Air Conditioning (AC) cooling issue, we would like to share a few important updates, as follows: 

The company has launched a service campaign to invite owners of KICKS e-POWER to take their vehicle to an authorized Nissan dealer for inspection and repair without any cost.  

To expedite the process and reduce any inconvenience, customers are encouraged to contact their preferred authorized Nissan dealership to schedule an appointment before bringing their vehicle in for repair.  

Customers with confirmed appointments will be prioritized for parts allocation. Once customers have confirmed the appointment and parts allocation, inspection and repair may proceed and will only take approximately two (2) hours to complete. Nissan will also contact affected customers informing them about the service campaign details. 

Please refer to the list of Nissan Dealer contacts through our Find a Dealer page: https://www.nissan.ph/dealer-finder.html or contact our dedicated customer support hotline at (+632) 8403-6593 and (+63927) 600-9557. 

Customers may also check if their unit is affected by inputting the Chassis number or Conduction Sticker number using this link: https://www.nissan.ph/service/customer-support/warranty-campaign. 

In the meantime, Nissan is pleased to announce that we have resumed the production and delivery of KICKS e-POWER. We thank our customers for their patience and understanding.  

Once again, we apologize for any inconvenience this may have caused and thank our customers for their patience in this matter. Nissan commits to keeping our customers as a top priority and at the center of everything we do. 

Nissan Philippines, Inc.

If you want to know if your Nissan Kicks e-POWER is affected by the recall, simply input your Vehicle Identification Number (VIN) or conduction sticker number using this link.