Nissan PH introduces Service Tablets for better aftersales
Nissan Philippines is enhancing the aftersales experience for its customers through their new Service Tablets. The device is to be used by service advisors and technicians across all authorized dealerships. This is part of the company’s efforts to leverage their latest technology, making customer service more advanced and hassle-free.
Bringing your car in for servicing is not exactly enjoyable and at the same time is not the most straightforward with long wait times, lack of updates on the status of your vehicle’s servicing or repair, and many more. With the Nissan Service Tablets, that will be a thing of the past.
What does this mean for the customer? For starters, servicing time for a customer’s vehicle will be more efficient now that Nissan’s master technicians and service advisors can quickly determine issues and order parts and repairs with just a few clicks on their Service Tablets.
As for how the Nissan Service Tablet improves customer experiences, it is applicable for Vehicle Inspection and Repair Checklist, Vehicle Repair Documentation, and Remote Authorization
For Vehicle Inspection and Repair Checklist, when customers have their cars maintained, service advisors do a walkaround to assess necessary repairs and share the maintenance information to the customers through the Service Tablet. This feature makes car examinations easier and quicker and information sharing between dealers and customers quicker.
For Vehicle Repair Documentation, to help customers make informed decisions on their vehicle repairs, service tablets come equipped with an Electronic Vehicle Health Check feature where technicians can take photos and videos of parts that need to be replaced. This documentation feature, alongside detailed explanation, can assist the customers in assessing the parts and procedures needed to complete the repairs.
Service advisors may also show videos that are linked directly to the recommended repairs. These are educational videos to visualize how each repair can benefit the customer. As a result, customers are able to make more educated decisions about their vehicle repairs.
Finally, for Remote Authorization, through the service tablet, customers can remotely authorize or approve recommended jobs for their vehicle, ensuring an easier and more efficient maintenance process. They can review repairs themselves regardless of where they are, while also eliminating hidden charges since all information is available up front.
Nissan Philippines says that through service tablets, they promise transparency throughout the aftersales care process, leaving customers assured that they’re getting the best maintenance for their vehicles. They can receive consistent updates, become better informed about the repairs they’re availing of, and experience a stress-free and cost-efficient service.
